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The Outpatient Pharmacy Technician performs the technical functions required in the operation of an outpatient dispensing pharmacy. This includes providing first line support, maintenance, and basic repair of all Pharmacy Service automation not under direct management of IRM. This employee works under the direct supervision of the Pharmacy Technician Supervisor and observes the chain of command at all times as outlined in the Pharmacy Service organizational chart. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education or Experience. A high school diploma or equivalent; or at least 3 months experience. Certification. Certification by the National Pharmacy Technician Certification Board (PTCB) is required at grades GS-6 and above. English Language Proficiency. Pharmacy technicians appointed to direct patient care positions must be proficient in spoken and written English in accordance with chapter 2, section D, paragraph 5a, this part. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grandfathering Provision. The following is the standard grandfathering policy for all Title 38 hybrid qualification standards. Some of these provisions may not apply to this occupation. Please carefully review the qualification standard to determine the specific education and/or licensure/certification/ registration requirements that apply to this occupation. All persons employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, including positive education and licensure/certification/registration that are part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: Such employees in an occupation that does not require a licensure/certification/registration, may be reassigned, promoted, or demoted within the occupation. Such employees in an occupation that requires a licensure/certification/registration, may be reassigned, promoted up to and including the full performance (journey) level, or demoted within the occupation, but may not be promoted beyond the journey level or placed in supervisory or managerial positions. Such employees in an occupation that requires a licensure/certification/registration only at higher grade levels must meet the licensure/certification/registration requirement before they can be promoted to those higher grade levels. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. Employees initially grandfathered into this occupation, who subsequently obtain additional education and/or licensure/certification/registration that meet all the basic requirements of this qualification standard must maintain the required credentials as a condition of employment in the occupation. If an employee who was retained in an occupation listed in 38 U.S.C. § 7401(3) under this provision leaves that occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates (NOTE: You MUST demonstrate the KSAs on your resume): GS-5 Education or Experience. Successful completion of a 4-year course of study above high school leading to a bachelor's degree that included at least 24 semester hours of courses related to pharmacy or pharmacy technology; successful completion of pertinent specialized training courses in pharmaceutical and pharmacy services while serving in the Armed Forces is creditable on a month-for-month basis up to the 1 year of experience required for the GS-5 level; OR At least 1 year of experience at the next lower level that demonstrates the core competencies (KSAs) described at the GS-4 level. The GS-4 KSAs are: Ability to process and fill prescriptions under supervision. Ability to operate and maintain dispensing equipment. Ability to operate pharmacy information systems. Ability to maintain appropriate files. Ability to prepare sterile compounds under supervision. Demonstrated Knowledge, Skills, and Abilities: In addition to education or experience requirement, the candidate must demonstrate the following KSAs: Ability to operate and care for automated dispensing devices and equipment. Knowledge of, and ability to perform, aseptic technique. Knowledge of basic inventory procedures. Knowledge of pharmacy information systems. References: VA HANDBOOK 5005/15 MARCH 17, 2006 PART II APPENDIX G28 The full performance level of this vacancy is GS-5. Physical Requirements: The work requires regular and recurring physical exertion, involving standing for prolonged periods of time, lifting/carrying of pharmaceutical supplies weighing at least 50 lbs., and bending, stooping, and crawling. Incumbent must be physically and mentally able to perform efficiently the duties of the position. ["The incumbent works independently to accomplish work objectives and provide exceptional customer service to customers, relying on the guidance and professional support of the pharmacist. Operates and maintains complex dispensing/computer equipment used to prepare and dispense pharmaceuticals. Processes and fills outpatient prescriptions and prepackaged medications. Assists patients at the outpatient prescription-dispensing window. Meters mail and applies appropriate postage to packages. Reviews and records Pharmacy stock needs, using knowledge of usage trends, notifying supply technician of low/out-of-stock situations, completing monthly \"out-date\" inspections as assigned. Plans and organizes workload to meet demand. Performs other duties related to the position, as necessary. a. Prescription Processing The primary function is to provide outpatients and/or caregivers with medication and supplies, as ordered by the provider. Assists patients and/or caregivers, other medical center personnel and outpatient pharmacists as necessary. Has a general knowledge of VISTA and CPRS computer system and applicable pharmacy packages, especially those outpatient packages used to control and document the prescription filling process. Performs technical support work in the pharmacy under supervision of a registered pharmacist. Fills prescriptions utilizing the robotics. Packages, compounds, or assembles drugs and supplies that are not stocked in the automated robotics. This includes when assigned: controlled substances prosthetic pharmacy prescriptions compounded prescriptions Maintains and repairs the automation robotics allowing each technician maximum filling capabilities by performing the following duties: Sets up, adjusts, and operates complex automated dispensing devices and equipment that support the treatment of outpatients. Performs basic and routine maintenance to automated dispensing devices based on equipment maintenance user manuals. Delivers finished prescriptions to correct patient and/or caregiver using proper patient identifiers. Responsible for daily metering of and preparation of mail out packages. Provides individual training and guidance to lower level technicians/students in Outpatient Pharmacy section. Bags prescriptions for window pickup. Processes prescription refills in VISTA. Answers telephones and answers patients' questions. Is proficient in the use of the pharmacy package in VISTA and is able to investigate common issues (i.e. whether a prescription was mailed or filled for window pickup, Files documents correctly each day for easy retrieval. Other duties as assigned. b. Stock Control For safety, security, and cost control reasons it is imperative that stock be appropriately received and placed into storage areas. All pharmacy personnel are responsible for putting stock away in its proper storage areas. Communicates stock shortages to the procurement technician or supervisory employees to help prevent shortages and minimize patient inconvenience. When directed, is responsible for receiving, and storing pharmaceuticals. Removes unusable products from active stock, coordinates disposition of unusable stock with Procurement. c. Administrative Functions Enters all required quality control information on outpatient filling documents. Maintains the perpetual inventory of controlled substances per policy per assignment. Conducts and properly documents all assigned inspections and inventories. These include, but are not limited to, inspections for outdated medications, ward/clinic inspections, and crash cart inspections. Allows no medications to leave the pharmacy except in response to a properly signed medication order that is filed and made part of official pharmacy records. Work Schedule: Rotational (including nights, weekends, holidays, evenings) Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required"]

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