SummaryThe incumbent will work within Pharmacy Customer Care under the direct supervision of the Supervisory Contact Representative for Pharmacy Customer Care. The incumbent accepts case referrals and provides guidance and assistance to Pharmacy Customer Care Contact Representatives while supporting VA missions in a courteous - tactful - and respectful manner with consistent information according to established policies and procedures.QualificationsApplicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.Basic Requirements:United States Citizenship: Non-citizens may only be appointed when it is not poss